We strive to build lasting relationships with our customers and partners by consistently delivering exceptional quality, reliability, and value in every product we create.
Quality Policy
At Neeron USA, our commitment to quality is the foundation of everything we do. We strive to exceed customer expectations by delivering martial arts equipment and apparel that meet the highest standards of performance, durability, and safety. Our goal is to be recognized as the most trusted and reliable provider in the industry, known for our unwavering dedication to quality, customer satisfaction, and ethical business practices.
By adhering to the following principles, we aim to foster long-term relationships with our customers and partners, ensuring their success and satisfaction in every training session and competition.
CUSTOMER SATISFACTION
We are dedicated to delivering products that not only meet but surpass our customers’ needs. By actively listening to feedback and working closely with martial artists, coaches, and academies, we ensure our gear enhances performance, safety, and comfort.
EXCELLENCE IN MANUFACTURING
We combine cutting-edge technology, skilled craftsmanship, and premium materials to produce high-quality martial arts equipment and uniforms. Every product undergoes rigorous quality control at every stage of production to ensure durability and consistency.
CONTINUOUS IMPROVEMENT
Our commitment to innovation drives us to refine our products, services, and processes continually. We stay ahead of industry trends, ensuring that every Neeron product meets evolving customer expectations.
COMPLIANCE WITH STANDARDS
We adhere to international quality and safety standards throughout our operations, from raw material sourcing to final product testing. Our quality management system is regularly reviewed to maintain compliance with industry regulations.
SUSTAINABILITY
We strive to minimize our environmental impact by using eco-friendly materials, sustainable production practices, and efficient resource management. Our goal is to create high-quality products while being responsible stewards of the planet.
EMPLOYEE INVOLVEMENT
Quality is a shared responsibility. Our employees are trained and empowered to uphold the highest standards in every step of the process, from design to delivery, ensuring that every Neeron product meets our rigorous quality expectations.
Satisfaction Guarantee
Returns & Exchanges
- All returns require prior authorization.
- Items must be unused, unwashed, and unaltered, with original packaging and in resalable condition.
- Returns are not accepted after 60 days from the purchase date.
- Custom and Clearance products are final sale and not eligible for return.
- Customers are responsible for prepaid shipping; COD packages will not be accepted.
Ordering Information
Minimum Order
No minimum purchase is required.
Sales Tax
California residents must add ___% sales tax unless a valid resale certificate is filed with us.
Loss or Damage
Claims for shipping loss or damages must be submitted directly to the carrier.
Foreign Shipments
- Orders are accepted in U.S. dollars only.
- Contact us for shipping estimates.
- Customers are responsible for duties and taxes on international orders.
Shipping & Handling
We primarily ship via UPS Ground, with expedited options including Next Day Air, 2nd Day Air, and 3rd Day Air available upon request.
At Neeron USA, we take pride in delivering quality, reliability, and customer satisfaction with every order. Thank you for choosing us as your trusted martial arts supplier.